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REFUND POLICY

DentaQuick - Returns Policy

Returns Policy

DentaQuick offers returns for items under our "Door to Door" refund policy (check the order item type and quantity ordered).

If any of the products are found to be malfunctioning, misdescribed, or defective, DentaQuick will cover the return shipping and process the refund. Our Return & Refund Policy ensures fair processing for refunding and replacing items.

You may return items received as damaged, defective, unsuitable, or misdescribed within the "Door to Door" period of delivery.

If you are not happy with the item or change your mind after delivery, you may return the item within the "Door to Door" period, except for the following:

  • Clearance items clearly marked as non-returnable
  • Items with packaging, seals, or tags opened or missing
  • Consumable items that were used or installed

If you believe you have received a counterfeit or expired item, please contact our Customer Service for assistance.

We will validate all returned items before issuing a refund. If the return reason is invalid or ineligible under our policy, the item will be sent back, and no refund will be issued.

Frequently Asked Questions (FAQs)

Q: I received a defective/damaged item. Can I get a refund?

Yes, return the item in the original condition and packaging. Once we receive and assess it, if it's confirmed defective/damaged, we will process your refund.

Q: I received the wrong item. How can I return it?

Return it in the same condition and original packaging. Once we receive and verify it, we'll process the refund.

Q: When are returns not possible?

  • Return request is made outside the "Door to Door" period
  • Items are used, damaged, or not in original condition
  • Specific categories like consumables
  • Defective items under manufacturer warranty
  • Items with tampered or missing serial numbers
  • Missing packaging, labels, freebies, or accessories
  • Fragile or hygiene-related items

Q: I have changed my mind; can I return what I have bought?

If you change your mind before receiving your item, you may cancel and get a refund. If after delivery, a return is not applicable.

Q: What are the items that you cannot return?

  • Clearance items marked as non-returnable
  • When the offer notes state returns are not accepted
  • Used/installed consumable items (per Consumer Protection Law)

Q: Can I schedule time with the courier to return an item?

You can’t contact the courier directly. Once our representative reaches out to schedule a pickup, you can provide your preferred time.

Q: Can I return my item after 15 days?

No. Once the "Door to Door" return period ends, refunds or returns are not applicable.

Q: How can I receive a refund if I paid by Credit Card?

We will refund the amount to your card. It may take up to a month to reflect on your statement, depending on your bank.

Q: I paid through Cash on Delivery; how will I get refunded?

We can refund you in cash or transfer the amount to your bank account. The account must match the name on your DentaQuick profile.

Q: Can I replace or exchange an item instead of a refund?

Currently, DentaQuick does not offer item replacement or exchange.

Q: Who pays for the shipping when I return an item?

If the item is defective or misdescribed, DentaQuick covers all return shipping costs within the "Door to Door" return period.